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Buying From Renner Online


At Renner Online, we accept both overseas as well as local orders. For local order, we normally do cash on delievery. Delievery in Singapore is free for orders above S$250.00. Order below S$250.00, a delievery charge of S$25.00 is payable upon delievery. Please allow us 2-3days for delievery of your order upon confirmation.

For international order, we will require you to wire transfer / International Bankdraft payment in advance. We will quote you a few shipping charges for your consideration. We have accounts with all major courier services and are able to give you good rates.
Once you are satisfied with all information you and process to made payment in advance. Shipping is immediate upon receipt of payment advice from bank.

All prices are in Singapore Currency and are inclusive of GST. Prices are final and non-negotiable.
Our US rates are US$1.00 to S$1.70

Local Guide to Buying Online
  1. Use the Online Shopping Cart to select the items you want.
  2. Once you are happy with the items in your Shopping Cart. Click "Check OUT".
  3. Your Request will be e-mailed to our sales representative.
  4. Our sales representative verify all data with you thru Phone/E-mail
  5. Once confirmed, we will give you the expected time of delievery.
  6. Please prepare a Check payable to"Renner Piano Co" or exact cash for payment.
  7. Please inspect the goods once they arrive and acknowledge delievery voucher.

 

7-Days Exchange Policy
This policy is to safeguard you as an internet customers who do not have the ability to have the actual feel of the item which you are buying and to avoid you from purchasing items which falls below your expectation.
We want you to get the right instrument for your own use and preference, therefore we allow a no question Exchange to be done within 7 days.
Within 7 days if you are unhappy ahout your purchase online. You can drop us an e-mail and bring the unit along with all the original accesories intact for an exchange at our physical shop in Peace Centre. You can chose to exchange of something higher value by just topping up the differece. However we regret for not giving any refunds if you chose something of lower value.
If you need refund, please see below.

*Not valid for books unless manufactuer's fault. This is to prevent piracy issues.

 

14-Days Refund Policy
This policy will apply if we cannot reach a agreeable conclusion upon dispute. We will try our best to avoid this option as it would both be equally bad for both us and the customer.
If the customer insisted on having a refund, except on cases where fault lies in us, we will gladly accept the refund but the item must be in original state with all original accessories. We will not accept damaged units or incomplete ones.
We charge a non-negotiable re-stocking fee to cover our adminstrative loss of 15% of the purchase value. Postage and transportation are not refundable. If you have any quries on this policy, please do not hesitiate to e-mail us for more information.